Terms of Use


The Citrus Academy is a non-profit company that was established by the Citrus Growers’ Association of Southern Africa to enable human resource development in the Southern African citrus industry. 


Access to and use of www.citrusacademy.org.za is subject to the following terms:

By using www.citrusacademy.org.za you agree to be legally bound by these terms, which shall take effect immediately on your first use of www.citrusacademy.org.za. If you do not agree to be legally bound by all the following terms, please do not access and/or use www.citrusacademy.org.za.


www.citrusacademy.org.za may change these terms at any time by posting changes online. Please review these terms regularly to ensure you are aware of any changes made by www.citrusacademy.org.za. Your continued use of www.citrusacademy.org.za after changes are posted means you agree to be legally bound by these terms as updated and/or amended.


Use of the Citrus Academy website


You may not copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use www.citrusacademy.org.za content in any way except for your own personal, non-commercial use. You also agree not to adapt, alter or create a derivative work from any www.citrusacademy.org.za content except for your own personal, non-commercial use. Any other use of www.citrusacademy.org.za content requires the prior written permission of www.citrusacademy.org.za.


Disclaimers and Limitation of Liability


The material on www.citrusacademy.org.za is provided for your general information only, without any representations or any kind of warranty made (whether express or implied by law) to the extent permitted by law, including the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.

Whilst the information on www.citrusacademy.org.za has been given in good faith, and every effort has been made to ensure its accuracy, under no circumstances will www.citrusacademy.org.za be liable for any of the following losses or damage (whether such losses where foreseen, foreseeable, known or otherwise):


  1. loss of data;
  2. loss of revenue or anticipated profits;
  3. loss of business;
  4. loss of opportunity;
  5. loss of goodwill or injury to reputation;
  6. losses suffered by third parties; or
  7. any indirect, consequential, special or exemplary damages arising from the use of www.citrusacademy.org.za regardless of the form of action.

www.citrusacademy.org.za makes no representations or warranties whatsoever about the content of any other website which you may access by hypertext link through this website. When you access any other website by means of a link from this website, you should understand that your access to that other website is independent of www.citrusacademy.org.za. www.citrusacademy.org.za has no control over the content of the website, nor does www.citrusacademy.org.za in any way endorse or approve the content of that website.

www.citrusacademy.org.za does not warrant that functions contained in www.citrusacademy.org.za content will be uninterrupted or error free, that defects will be corrected, or that www.citrusacademy.org.za or the server that makes it available are free of viruses or bugs. www.citrusacademy.org.za has the right to change or discontinue any aspect or feature of www.citrusacademy.org.za, including, but not limited to, content, hours of availability, and equipment needed for access or use, at any time.


Contributions to the Citrus Academy website


Where you are invited to submit any contribution to www.citrusacademy.org.za (including any text, photographs, graphics, video or audio) you agree, by submitting your contribution, to grant www.citrusacademy.org.za a perpetual, royalty-free, non-exclusive, sub-licensable right and license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, play, make available to the public, and exercise all copyright and publicity rights with respect to your contribution worldwide and/or to incorporate your contribution in other works in any media now known or later developed for the full term of any rights that may exist in your contribution, and in accordance with privacy restrictions set out in our Privacy Policy. If you do not want to grant www.citrusacademy.org.za the rights set out above, please do not submit your contribution to www.citrusacademy.org.za. The information provided in your contribution will only be used for industry purposes, and all regulations as stipulated in the Protection of Personal Information Act 4 of 2013, hereafter referred to as the POPI Act, will be adhered to.

By submitting your contribution to www.citrusacademy.org.za, you warrant that your contribution is your own original work and that you have the right to make it available to www.citrusacademy.org.za for all the purposes specified above.

By submitting your contribution to www.citrusacademy.org.za you also warrant that it is not defamatory, and does not infringe any law, and you indemnify www.citrusacademy.org.za against all legal fees, damages and other expenses that may be incurred by www.citrusacademy.org.za as a result of your breach of the above.

By submitting your contribution to www.citrusacademy.org.za, you warrant that all information provided adheres to the POPI Act, and further indemnifies www.citrusacademy.org.za from any liability that may be incurred as a result of your breach of the above, and claims from any third parties.


Furthermore, you waive any moral rights in your contribution for the purposes of its submission to and publication on www.citrusacademy.org.za and the purposes specified above.


Online Payment


Online Payment – Resources


Delivery policy


Subject to availability and receipt of payment, resource orders will be processed within 7 days. Subject to the delivery mode specified on the order form, the use of Postnet and/or the South African Postal Service will determine the timeframe within which delivery of resources will take place. Once resources have been dispatched, notification will be emailed via the email address provided.

Export restriction (Optional)


The offering on this website is available to South African clients only.


Return and Refunds policy


The provision of resources by Citrus Academy is subject to availability. In cases of unavailability, Citrus Academy will refund the customer in full within 30 days.


Cancellation of orders


Cancellation of orders by the customer will attract a ____ % administration fee.


Faulty and/or damaged goods

Where the customer receives faulty and/or damaged goods, Citrus Academy will arrange to have the good/s returned, at no cost to the customer, and either replaced or refunded.


Online Payment – Short courses


Delivery policy


Subject to receipt of payment, short course registrations will be processed within 24-48 hours. Course details will be emailed to the email address provided.  


Return and Refunds policy


Citrus Academy will endeavor to provide all short courses as listed in the schedule, however, should a course be cancelled, notification will be emailed to the email address provided, and refund the customer in full within 30 days.


Cancellation of short course registration


14 (fourteen) days or more prior to the initial booked course date to qualify for a full refund and no cancellation fee.

13 (thirteen) days or less prior to the booked course will qualify for a ____ % refund of the cancellation total.


Online Payment – E-learning


Delivery policy


Subject to receipt of payment, e-learning registrations will be processed within 24-48 hours. Links to access the Citrus Academy e-learning portal will be emailed to the email address provided.  


Cancellation of e-learning course registration


Once the link to the e-learning portal has been emailed to the email address provided, cancellation of registrations is no longer possible, and refunds will not be provided.

Failure to submit assignments will result in your Certificate of Competence being withheld, and refunds will not be provided.


Payment options accepted


Payment may be made via Visa, MasterCard, and Direct Bank Transfer.


Card acquiring and security


Card transactions will be acquired for Citrus Academy via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.


Customer details separate from card details


Customer details will be stored by Citrus Academy separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.


Merchant Outlet country and transaction currency


The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).




Citrus Academy takes responsibility for all aspects relating to the transaction including sale of goods sold on this website, customer service and support, dispute resolution and delivery of goods.


Country of domicile


This website is governed by the laws of South Africa and Citrus Academy chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.




Citrus Academy may, in its sole discretion, change this agreement or any part thereof at any time without notice.


Company information


This website is run by Citrus Academy based in South Africa trading as The Citrus Academy NPC and with registration number 2007 / 012300 / 08 and ________________________________ (Director(s)/Member(s)/Owner(s)).


Citrus Academy contact details


Company Physical Address: Unit 8, 22 on Main, Cnr of Greenway Close / Old Main Rd, Gillitts, 3610

Email: jacomien@citrusacademy.org.za
Telephone: (031) 765-3410




If there is any conflict between these terms and specific terms appearing elsewhere on www.citrusacademy.org.za then the latter shall prevail.

If any of these terms are determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these terms are intended to be effective, then to the extent and within the jurisdiction in which that term is illegal, invalid or unenforceable, it shall be severed and deleted from these terms and the remaining terms shall survive, remain in full force and effect and continue to be binding and enforceable.


These terms shall be governed by and interpreted in accordance with the laws of South Africa.